Support

How to Set Up

Technical Support

Low Internet Speed

Please access the link below to test the speed.
speedtest.net
After making sure that the Internet is connected, access https://www.whatismyip.com/ in order to confirm there are numbers following “My Public IPv6 is:
a. If no number is displayed, please contact us using our inquiry form.
Restart all devices.
If no improvement was seen after attempting all the methods above, please contact us using the link below.
– Full Name
– E-mail Address
– Address
– Details of Problem
– Message

※Our support team will contact you within 3 business days from the time your message was received.

※Cautionary note when requesting a home-visit service: In the case the problem regarding Internet speed was found to be caused by things other than the responsibility of our company or the fiber cable company, an on-site service fee shall be applied.

Internet was Disconnected

Please check and confirm that all the cords and LAN cables are plugged in.
Please check and confirm that no cords or cables are damaged.
Restart all devices.
Please check your router settings.
If the Internet is still disconnected after attempting all the methods above, please contact us using the link below.
– Full Name
– E-mail Address
– Address
– Details of Problem
– Message